FAQ

EDIBLE IMAGE CAKE STICKERS & PHOTO CAKES

Frequently Asked Question

ALLERGIES INFORMATION: Please do not send our products to anyone with a nut or peanut allergies. All our products may have come in contact with nuts or oils.
 
WHAT IS AN EDIBLE IMAGE (Cake Sticker)?
Fill Your Heart Edible Memories are an amazing invention that is 100% edible and Kosher approved. We can take any photo, drawing, business card, logo or image and create an edible image that is as vibrant and clear as the original. Makes special occasions, extra-special, because our treats Fill Your Heart…Not Just Your Tummy! Learn more about working with Cake Stickers.
 
HOW DO I SEND MY PICTURE TO YOU?
After placing your order you will receive an email requesting your photo with in 3 hours from eatphotos@yahoo.com.  You will receive a return email confirming we received your photo along with delivery confirmation.
 
WHAT TYPE OF IMAGES OR ARTWORK DO YOU ACCEPT?
Basically, anything. JPG, BMP, TIF, GIF, PDF, PNG, EPS, AI, or PSD format. Minimum resolutions are 200 dpi or 72 dpi at 100%. We recommend either emailing us the file or mailing in original photo. We will contact you (time permitting) if we believe your photo will not come out nice.
 
HOW DO I CHOOSE THE RIGHT PHOTO?
We suggest choosing a clear photo (wallet size or larger) that captures the personality of the person. Color - Black/White - Brown/White is fine. We will do the cropping and editing for you. Then, it's always fun to add a message that you know they will love.
 
HOW MANY PICTURES CAN I USE?
Please use one (1) photo per item ordered. If you are using the order form, complete a separate order form for each photo memory treat in order to insure proper handling. We do accept premade collages. If you would like to use more than one photo, please call us with your request so we can assure the edible imaged is produced to your desire.
 
CAN I CHOOSE THE SPRINKLE & BOW COLORS? 
Yes.   Please choose the sprinkle and bow colors of your choice as indicated on the order form and website.
 
CAN I ORDER ON YOUR WEBSITE?
Yes, definitely. Go to fillyourheartediblememories.com. Our website makes it easy to shop.
Determine the type of product you would like to order and select the product options. You will be directed to a menu driven order process. Orders are processed thru a secured server. On each individual cookie page it will specify the details, including minimum order quantities. If you still have questions, feel free to contact us.
You will be emailed a receipt, simply reply to receipt with your image. Your beautiful Edible Memories will arrive at your doorstep!
 
CAN I MAKE A SPECIAL REQUEST? 
YES! We create many more wonderful Edible Memories such as Brownies, Cakes, Chocolate Photo Frames, Fortune Cookies, Chocolate Chip & Sugar Cookies and you can make your own. We also welcome special request for Cake Stickers; customize sizes, custom prints, anything you can imagine we will help create.
Special requests are always welcome. Call for a quote: 951-808-2227 or email us at sales@fillyourheartediblememories.com
 
WHEN WILL MY ORDER SHIP?
For pre-made products orders are created and shipped out within 7-10 days from receipt of order. Once your item has shipped please allow 2-7 days for delivery.
You can place your order at any time for delivery at a future date. We will hold your order and ship it according to the date you give us. This option is on the order form and on our website.
We recommend placing all orders at least 3 weeks in advance. 
 

CAN I HAVE MY ORDER DELIVERED IMMEDIATELY?
For pre-made products, depending on the size of your order, we can provide a 1-2 day rush delivery. Please call for details and delivery costs. For Cake Stickers we offer FREE regular delivery, Priority Mail 2-3 business day delivery, and Express Mail 1-2 business day delivery; options are available at time of checkout.
 
HOW ARE YOUR TREATS SHIPPED?
We ship our cookies as if they were glass! Each cookie is wrapped individually protected then placed inside a box which is bubble wrapped. We normally use a combination of peanuts; packing paper and bubble wrap to keep your cookies super safe during transit. Cake Stickers are shipped securely in a sealed bag with complete instructions on how to apply.

WHAT IF MY TREATS ARRIVE BROKEN?
Contact us immediately and we will make arrangements to replace the order for you. We cannot be responsible for breakage during shipments the carrier is responsible for proper care. We package your items to prevent breakage. 

DO YOU ACCEPT RETURNS?
Sorry, since our products are made to order and perishable, we do not accept returns.

WHAT IF I NEED TO CANCEL MY ORDER?
Cancelation of an order is only possible is it has not been processed. Once your order is produced we are not able to cancel it. Call or email us with your cancelation request and we can check the status of your order to determine if cancelation is possible.
 
I JUST RECEIVED MY TREATS, SHOULD I PUT THEM IN THE REFRIGERATOR?
NO. We recommend keeping the cookies in a cool dry place or at room temperature - but NOT in the refrigerator because condensation and direct sun light could distort the photo. Cookies and chocolates have a recommended shelf life of 4 weeks.
 
 
 
FILL YOUR HEART EDIBLE MEMORIES
(951)808-2227
Fillyourheartediblememories.com
help@fillyourheartediblememories.com

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