Fill Your Heart prides itself on excellent customer service and product quality. Each item is hand inspected for quality prior to being shipped to you.
Order before 11:00 am PST and
your order will ship out today!
USA Pacific Standard Time Orders ship the same day if placed before 11 am Pacific Standard Time. After 11 am Pacific Standard Time, assume 1 business day to ship.
SHIPPING OPTIONS for CAKE STICKER ONLY
$3.95 First class mail 4-10 business days! We are not responsible for postal delays.
$7.36 Priority mail 3 business days - We are not responsible for postal delays. Includes tracking number.
$29.95 Overnight shipping. Order will ship the same day if placed before 11 am Pacific time. Includes tracking number. Money Back Guarantee.
For Overnight Shipping after 11 am PST please call us at (951) 808-2227 and we will be happy to assist you with the most economical way to ship your order.
All orders placed after 11 am PST will ship out the next business day.
International Shipping Click Here
SHIPPING OPTIONS for Pre-made Photo Cookie/Photo Chocolates ONLY
Rates are determined on the quantity order. Shipping rates are shown at the time of checkout.
PRE-MADE PHOTO COOKIES & TREATS usually ships within 2 business days from the date of your order. Please allow 2-5 days for delivery after your order has been processed. For large orders of 200 or more, you will be contacted with the estimated ship date. Shipping fees will be charged at time of check out.
Packaging
Warm Weather Shipping Policies
We ship our chocolate dipped treats year round across the country; we want to ensure that your purchase arrives in good condition during the warmer months of the year. March thru September, we will pack your chocolates with a gel cold pack (shipping and handling charges shown at checkout include a $4 charge for the gel pack). Note: We cannot guarantee the condition of your shipment if you choose not to use the recommended shipping method during the warmer months of the year.
Bella Couture Cupcake Wrappers Only
Usually ships with in 1-2 business days after receiving your order. A $5.00 flat rate shipping fee will be added at time of checkout for cupcake wrapper orders. You can order a quantity of 1 or 100 for a shipping fee of only $5.00. USA shipping only, no international orders accepted on cupcake wrappers.
Delayed Shipping-Per Your Request: If you would like to delay shipment of an order to arrive on a future date to accommodate that special event, please type your requested ship date in the box at the bottom of the payment page during the check out process. Please allow 5-7 days for delivery once your items ship.
Delivery Locations
We will not be responsible for delivery delays or additional shipping charges due to insufficient or incorrect shipping information provided by the customer. Always ship to a location where you know the recipient will be available to receive the package, such as their work place. The Shipper may leave gifts at a destination where no one is home. Keep in mind, our gifts are perishable and should not be exposed to the elements, especially in very warm or very cold conditions. We DO NOT ship to P.O. Boxes.
Return Package/Order Fees: Often orders are returned for a bad address, customer refusal or other misc. reasons. In these situations, fees are often assessed directly from the shipper and are therefore passed along to you.
1. Address Correction: All shippers require a VALID delivery address. Orders processed without a valid address may be returned or incur additional shipping fees. Our flat address correction fee is $10.00. All additional fees will be assessed directly to the original order invoice and may be done so without notice.
2. Orders/Packages returned by shipper: When a shipment is sent back to Fill Your Heart by the shipper, Fill Your Heart will attempt to contact you as soon as possible for direction. If we are unable to contact you for resolution within 10 business days Fill Your Heart will ship the package directly to you at your cost. All packages returned to Fill Your Heart by the shipper will incur return handling fees. Return shipment fees typically equal the initial ship cost.
Holiday Shipping
Please allow an extra 36 to 48 hours processing time when placing orders during a holiday week. For timely gift-giving, place your holiday orders early, and request delayed shipping.
Changes to your order
Once your order is submitted to Fill Your Heart it will be considered "in processing". If your order has not started production we can possibly make changes to your order. Changes included but are not limited to personalization, product, address, ship type, added fees, product additions, gift messages, etc.
Cancelation Policy
If you must cancel an order please call or e-mail right away. Be sure to include your name, person receiving gift and order number. A 5-10% cancelation fee may apply. Once an order is in process of being made it cannot be canceled.
Returns
Edible items cannot be returned.
Fill Your Heart Edible Memories is committed to quality, and service. We want you to be fully satisfied with your shopping experience and the products you purchase. If you have any concerns or questions, please contact us at (951) 808-2227, or by email to eatphotos@yahoo.com or contact us and a Customer Service representative will contact you as soon as possible.
International Shipping: International shipping charges do apply to send any of our items outside the USA. Please call us for shipping rates at (951) 808-2227.
International customers are responsible for all import and/or customs fees charged by your government in addition to the shipping fees displayed below. We are unable to determine which shipments will be charged these fees or the amount of the fee that might be charged so please contact your local customs office or local Postal Service for more information.
Refunds are not issued on refused items. Refunds are not issued for refusal to pay your countries custom fees.
